Navigating the status of your requests in the Flowjot portal is crucial for tracking the progress of your projects.
Each status update serves as a milestone, indicating where your request stands in our workflow.
Understanding these statuses ensures clear communication and helps set expectations for when your tasks will be completed.
Here’s a breakdown of the potential statuses you might see inside the portal and what each one signifies.
In Queue 🟡
Meaning: Your request has been successfully received and logged into our system. Work on this request has not started yet. It's in line, waiting for an available team member to pick it up.
Active 🟢
Meaning: We're on it! This status means that one of our team members is currently working on your request. The task is in progress, and we're making strides to complete it as outlined in your submission.
On Hold 🔴
Meaning: We've hit the pause button on your request. This could be for a couple of reasons: it might depend on the completion of another request you've submitted, or you've asked us to hold off on further work temporarily. We'll wait for the green light or the resolution of dependent tasks before proceeding.
Error 🔴
Meaning: We've encountered a hiccup. This status indicates that critical information or access needed to complete your request is missing. To move forward, we'll need additional details or clarifications from you.
Complete 🔵
Meaning: Mission accomplished! Your request has been fully addressed, and all deliverables associated with it should now be accessible within your account. You can review the completed work and confirm everything is as requested.
Receiving Updates
Clients will receive updates via email, text message, or both as their request moves through our process.
When submitting each request, you'll have the opportunity to select your preferred method of notification, ensuring you're informed in the way that suits you best.
Additional Notes for On Hold or Error Statuses
If a task is tagged as "On Hold" or "Error", our team will provide detailed notes within the task description inside the portal.
Additionally, you'll receive an email with further information on the issue and how we can work together to resolve it.
This ensures that you're not just aware of the status but also understand the next steps required to move your request forward.
Understanding these statuses and what they represent helps streamline our workflow and enhances the transparency of our services.
If you ever have questions about the status of your request or need further clarification, don't hesitate to reach out.